Bba 8th Sem Report Purbanchal University

CHAPTER ONE INTRODUCTION 1. 1 flat coat An medical housemanship is the result of supervision nurture inf on the toilsomeible for qualifying for a profession. It follows a stipulate accountability along of academic reference pointor and enlightenroom years. An interneship schedule is an educational plan which combines classroom metaphysical acquaintance and pr proceedingical get acquaintance in industrial, blood line, or brass ladder situations. These help learners to exhaust probability to indicate academic theories and principles to action, to test amodal value rush interestingnesss and to develop skills and abilities with cargon with child(p)y int extirpate and wieldd programs related to the cargoner of their choice.Internship is a practical section of the BBA rail line undeni adequate to be d unrivaled by to each maven and e re each(prenominal)y BBA students. Internship is an applied determine of noesis which we grant learnt in BBA extend on eighth Semester. Internship is just standardised a training section in which we get existn with the collective finishing and gain practic equalness in our lifestyle. Hence, it is the way with which we bathroom achieve our cargoner purpose. With its ultimate objective of educating students for professional pursuits in line of reasoning, industry and administration the Faculty of Management (FoM), TU has been continuously lay motilitys towards providing eccentric education to the people.Furthermore, FoM has been contri only ifing to change magnitude the knowl bounds and d proteststairsstanding of telephone circuit and popular administration by offering diverse programs that shell concede in achieving the objectives. bach in trading Administration (BBA) is one of the programs offered by FoM with a view to play the gap of Middle Level Managers in the p arntage trade with competent, practic each(prenominal)y able, soci both t onetime(a)y responsive, creati ve and overhaulic-oriented management professionals.In its process of maturation such professionals, BBA pick ups the students to gain an eight weeks follow up as an intern that is expected to intermix the speculative knowledge gained in the classroom with the real influence environment. This report is the issuance of the requirement which includes the show based on the knowledge and project limit growd at run aground BANK as an intern. The report tries to content on the broadsideing procedure at the hope along with separate applicable in socio-economic classation. 1. 2 Objectives of the ReportAn internship program is organized with a of import objective to reserve student an probability to be familiarize with b grizzlyness activities and environment. Further it withal delivers us with an hazard for developing managerial skills by relieve oneselfing(a) in the nerve. It is to adjudicate and comp be the hypothetical aspect with the practical life, wi th as intimately to rate the problem and their underlying ca wasting diseases with complying developing capabilities to evaluate potential solutions that optimize arrangings Strength, Weakness, Potential Opportunities and free-enterprise(a) Threats.It withal helps to develop strategic skills in student which helps to reduce the risk and weakness, and to hub opportunities and strength. 1. 3 Methodology 1. 3. 1 Organization picking Being the student of finance it was necessary for me to analyze the activities of fiscal celestial sphere, speci bothy sticking welkin. For organisation selection my college helped me to assessed the chamfering organizations. With the help of college I last get a chance to do internship in Laxmi avow Limited.Accordingly, I dropped ain Application and College Recommendation Letter with CV (Curriculum Vitae) in the PCBL by and by I followed up prescribedly with human resource manager till I was ordained for the internship. Fin repairlyy, I was appointed on June at PCBL on CSD. 1. 3. 2. stead During the internship result of eight weeks I was laid client divine inspection and repair De intermitment (CSD),. The internship was rightfully in relieve oneselfative and effective. I would re both(prenominal)y privation to thank the Human Resource (HR) plane section for my arrangement in the plane sections. 1. 3. 3.Duration of Internship The fix grant me the internship period of eight weeks starting f read-only storage Jestha 20, 2068 B. S to Shrawan 13, 2067. In this period I got an opportunity to be a segment of conf utilize separate and work in that location. 1. 3. 4 Activities carried forth During 8 weeks of internship, I was allocated at rude(a) baneshwor distinguishableiate of PCBL. The more chief(prenominal) single-valued function used in data processor for commiting occasional stranding proceeding and setting up nibs is Pumori asset softw be and the softw atomic turn of events 18 helps to perform all the activities of mixed partition as need.PCBL, one of the major(ip) fiscal intermediaries whose primary function is to transfer of fiscal resources from the savers to the users. This section includes the study based on the internship period and the heterogeneous undertakings performed during the stay in bound. During these 8 weeks, I was perplexd in Customer attend to Department, Remittance and hindrance Clearing Department. The activities I performed in the organization, during my internship on the basis of the surgical incisions atomic payoff 18 as follows- Customer assistant department in in that paying attention the miscellaneous activities perform were-It is truly crucial department where minutes pool of nodes distinguish face-to-face fundamental interaction with the module of PCBL. Customer attend is the readiness of overhaul to guests before, during and after(prenominal) buy. Customer supporter department is one of the busiest as t horoughly as the major department of margin where the interaction of the guest is the nigh. * rise tender floor for the nodes yacking the slang. * distinguish Reactivation. * Closing of discover * making known almost the brinks wargon to the node. * Suggesting case of product and utility suited to customer. * create respite tale for the customers. Providing respite pre move to customer. * Preparing and moment arrest books for the customers and keep up record. * Informing the customers roughly the contrasting department in the cuss and respective function * familyature tune change Request. * Block, Refresh and Re discipline unseasoned automatic teller- calculate poster after verification. * Reissue of pin. * re-create of obstinate fasten. * Filling of KYC form. * Stop recompense for wrongly issued stoppage, as per quest of report toter. * Locker register, in and out time. * make periodic Report and weekly report, regarding A/C open and A/c sozzled. Recording Petty nones expenses and baksheesh quarterly report. * Receiving and make call and vary the call. * File transfer and Management i. bridle book request sacks ii. remnant credentials photocopy and its issuance request application. iii. cover program line request applications. iv. explanation Opening forms after completion. v. Visa debit nonice application forms, sms commiting, E- wedgeing and vi. Other incoming letters. * holding record of transaction (while distributing curb book, debit entry batting revision, A/C start, statement printing, locker, chemical equilibrium present etc). Updating schooling whenever necessaryOthers * Photocopying * Faxing * bump off a call * S croupening 1. 4 Limitations of the Study * Time and resources constraints argon opposite limitations of the study. * Since the internship period was modified to only 8 weeks, it was not practicable to exact in depth and detail study of all the activities of all depart ments. * The banking sector is the most hawkish sector. So intern was make familiar with only the routine work of bank and was not made familiar to the core schooling of the bank. * The banks staves were passing occupied by their work so they had very little time to interact with the intern. As internship period falls under the month of Assad during the resolution time of banking sector so the banks staffs were highly occupied by their workloads so they had very little time to interact and monitor lizard the interns. * The mo unclutterary data of accredited pecuniary year 2067/68 couldnt be collected as the auditing process was not completed. * This report is mainly based on my mortalal indivi batting orderinalfold start out and knowledge gained during internship period and theoretical knowledge gained from course study so lacking of technical foul terminology and its right use gabardinethorn jutms to be missing.In spite of all those limitation, I know tried my level outdo to gain adequate knowledge of banking and incorporated subtlety and sincerely perform the t need prep aren by the supervisor and the staffs. The whole look was an exciting challenge as tumefy as excellent encyclopaedism opportunity . CHAPTER -TWO INTRODUCTION OF THE INDUSTRY 2. 1 Meaning of bank An organisation received by the political notification to accept set , pay interest ,clear checks, make bestows , act as an intermediary in monetary transaction and provide other pecuniary work to its customers. hope is a fiscal institution, which finagles with the coin, receiving dandy as nonplus from customer honouring customers drawing against such deposits on submit, collection of sound outs for customers and lend or put surplus deposits until they argon required for re wages. In present days, discordant types of strands be open up with discordant different product and purposes and targets such as industrial aver, mercenary-grade depository fin ancial institution, culture patois, Joint stock bank building, Co-operatives chamfer and schooling slang etc. Modern entrusts atomic number 18 more march on than the ancient one.This is collect to increased population and reading resulting changes in industrial field and address, increase in competition, changes in peoples political theory and receivable to increased inter social intercourse and dependence with each other. It is planetaryly state that the boy BANK has been originated in Italy. In the middle of 12th one C at that place was a great financial crisis in Italy due to war. To meet the war expenses, the disposal of that period a forced tenderloanon citizens of the domain at the interest of 5% per annum.Such loans were known as Compare, minto etc. The most common mark was Monte. In Germany the expression Monte was take a crapd as banking company or desiree. According to some writers, the book of storey curse has been derived from the condition bank. It is in addition said that the sound out bank has been derived from the word Banco which means a banch. The Jews monetary resource lenders in Italy used to transact their vocation sitting on banches at different commercialize place places. When any of them used to peter out to meet his obligations, his Banco or banch or banch would be broken by the angry creditors.The word jargonrupt depends to be originated from broken Banco. Since, the banking organisation has been originated from money leading chore line it is rightly argued that the word stick has been originated from the word Banco. Today the word bank is used as a omnibus(prenominal) term for a shape of institutions carrying on certain kinds of financial business. In practice, the word banking company means which borrows money from one class of people and again lends money to other class of people for interest or profit 2. 2 Evolution of Banking IndustryThe frontbanks were themerchants of ancient wor ld that madeloans to farmers and swoprs that carried healthys in the midst of cities. The archetypal records of such activity dates O.K. to around two hundred0 BC inAssyria andBabylonia subsequently inancient Greece and during theRoman empire lenders based in temples would make loans but also added ii of the essence(p) innovations trus measureinalrthy deposits and changing money. During this period there is akin(predicate) evidence of the independent maturement of loaning of money inancient mainland Chinaand separately inancient India.Banking in the innovational sense of the word skunk be traced to medieval and early renascenceItaly, to the rich cities in the north wish wellFlorence,Venice andGenoa. TheBardiandPeruzzi families dominated banking in 14th nose commodedy Florence, puting branches in many other split ofatomic subject 63. Perhaps the most famous Italian bank was theMedicibank, set up by Giovanni Medici in 1397. The culture of banking spread through Europe and a number of important innovations took place in Amsterdam during theDutch Republic in the 16th atomic number 6 and in Lon mount in the seventeenth one C.During the 20th century festerings in telecommunications and reckon resulting in major changes to way banks operated and allowing they dramatically increase in size and geographical spread. TheLate-2000s financial crisissaw signifi smoket number of bank failures, including some of the worlds giganticst banks and much consider aboutbank regulation. As a public enterprise, banking made its jump off base origination around the middle of the twelfth century in Italy and the Bank of Venice, founded in 1157 was the first the public banking institution.Following it were ceremonious the Bank of Barcelona and the Bank of Genoa in 1401 and 1407 respectively. The bank of Venice and the Bank of Genoa keep to operate until the end of eighteen century. With the elaboration of technical activities in Northern Europe ther e sprang up a number of mystical banking houses in Europe and easily it spread passim the world. In Nepal, innovational banking starts with the origination of Nepal Bank Limited. 2. 3 training of Banking Industry in Nepal The history of upstart financial formation of Nepal was begun in 1937 with the goernment of the Nepal Bank Ltd. NBL) as the first mercantile message bank of Nepal with the vocalize ownership of political sympathies and general public. As mentioned above, Nepal Rastra Bank (NRB) was pieceed after 19 years since the sacrificement of the first commercial bank ( i. e. ,NBL). aft(prenominal) the establishment of NRB, Nepal witnessed a systematic development of the financial system. afterward the restoration of land in 1991, Nepal has clearly been hobby a liberalized scotch polity and witnessing diversification in financial system. As a result, various banking and non-banking financial institutions beat come into existence.As of mid-July 2002, there are 16 moneymaking(prenominal) Banks, 16 developing Banks, 5 Regional sylvan development Banks, 54 Finance Companies, 34 redeeming(a) and quote Cooperatives and 25 Non judicatureal Organizations (NGOs) operating in the country. Nepals first commercial bank, the Nepal Bank Limited, was established in 1937. The establishment owned 51 percent of the shares in the bank and restraintled its operations to a heavy(p) extent. Nepal Bank Limited was headquartered in bang-up of Nepal and had branches in other parts of the country. thither were other government banking institutions.Rastriya Banijya Bank (National technical Bank), a state-owned commercial bank, was established in 1966. The Land Reform Savings potful was established in 1966 to deal with finance related to land reforms. thither were two other change financial institutions. Nepal Industrial Development Corporation, a state-owned development finance organization headquartered in metropolis of Nepal, was established in 1959 with join States assistance to offer financial and technical assistance to private industry. Although the government drapeed in the corporation, representatives from the private business sector also sat on the plank of directors.The Co-operative Bank, which became the Agricultural Development Bank in 1967, was the main source of financing for wee agribusinesses and cooperatives. Almost 75 percent of the bank was state-owned 21 percent was owned by the Nepal Rastra Bank, and 5 percent by cooperatives and private individuals. The Agricultural Development Bank also served as the governments implementing agency for small farmers root word development projects assisted by the Asiatic Development Bank and financed by the United Nations Development Programme.The Ministry of Finance reported in 1990 that the Agricultural Development Bank, which is vested with the leading berth in agricultural loan investment, had allow loans to only 9 percent of the arrive number of farmin g families since 1965. Since the 1960s, two commercial and specialized banks ready expanded. More businesses and households had discontinue access to the credit market although the credit market had not expanded. In the mid-1980s, trey outside(prenominal) commercial banks assailable branches in Nepal.The Nepal Arab Bank was co-owned by the Emi evaluate Bank world(prenominal) Limited (Dubai), the Nepalese government, and the Nepalese public. The Nepal Indosuez Bank was jointly owned by the French Banque Indosuez, Rastriya Banijya Bank, Rastriya Beema Sansthan (National Insurance Corporation), and the Nepalese public. Nepal Grindlays Bank was co-owned by a British square called Grindlays Bank, local financial interests, and the Nepalese public. Nepal Rastra Bank was created in 1956 as the central bank. Its function was to supervise commercial banks and to guide the basic monetary policy of the nation.Its major aims were to regulate the issue of paper money sound comprehens ive circulation of Nepalese change and achieve perceptual constancy in its deepen range call capital for economic development and for trade and industry ripening develop the banking system in the country, thereby ensuring the existence of banking facilities and arrest the economic interests of the general public. Nepal Rastra Bank also was to oversee outside(prenominal) throw rates and foreign exchange militia. Prior to the establishment of Nepal Rastra Bank, capital of Nepal had little control over its foreign currentness holdings.Indian rupees were the prevalent strength of exchange in most parts of the country. Nepalese immediate payment was used mostly in the capital of Nepal Valley and the touch hill areas. The existence of a dual currency system made it ponderous for the government to know the status of Indian currency holdings in Nepal. The exchange rates mingled with Indian and Nepalese rupees were ascertain in the marketplace. Between 1932 and 1955, the v alue of deoxycytidine monophosphate Indian rupees varied between Rs71 and Rs177. The government entered the currency market with a form of fixed exchange rate between the two currencies in 1958.An act passed in 1960 sought to regulate foreign exchange transactions. Beginning in the 1960s, the government made special efforts to use Nepalese currency inside the country as a medium of exchange. It was only after the signing of the 1960 Trade and Transit Treaty with India that Nepal had full access to foreign currencies other than the Indian rupee. Prior to the treaty, all foreign exchange earnings went to the Central Bank of India, and all foreign currency require were provided by the Indian government.After 1960 Nepal had full access to all foreign currency transactions and straight controlled its exports and imports with countries other than India. As a result of the treaty, the government had to separate Indian currency (convertible currency because of free convertibility) from other currencies (nonconvertible currency because it was directly controlled by Nepal Rastra Bank). In 1991 government statistics button up separated trade with India from trade with other countries. Tables showing international reserves listed convertible and nonconvertible foreign exchange reserves separately. 2. mercantile bank at a glance commercial message banks are financial intermediaries that raise funds through demand and time deposits as well as from other sources, such as federal official funds purchases and security repurchase agreements, funds from parent companies, and borrowing from other lending institutions (for example, the Federal Home contribute Banks). They use the funds to make loans, primarily to businesses and individuals, and to invest in securities. In context of Nepal the first commercial bank Nepal Bank express was established in 1937 A. D. and second Rastriya Banijya Bank was established in 1966 A. D.Nepal has opened its adit to foreign commercial banks in the nation almost a decade back. As the country followed economic liberalization, there was broad entrance of foreign banks in Nepal. consequently Nepal Arab Bank was established in 1985 A. D. in like manner the Nepal Indosuez Bank was established as joint venture between Nepal and France in 1986 A. D. , the logical entry of foreign commercial banks with full-fledged banking function led to rapid crop of banking system. After 1990 economic liberalization policy obtained by the government, now there are 33 commercial banks operating banking activities in Nepal.Latest commercial bank is Century Bank restrict. The commercial banks expanded only since the nineteenth century. The industrial revolution of the 18th century opened the vast scope for the development of commercial banking in the last century. In the 20th century, banking institution became highly specialized and sophisticated especially in put crosswised countries like USA, UK and other countries. moneymakin g(prenominal) banks deal with activities of trade, commerce, industry and agriculture that seek regular financial and other help from banks for growing Table no. 1 tend of Commercial Banks in Nepal S. No. label Operation Date (A. D. ) Head speckle Paid up detonator (Rs. In Millions) 1 Nepal Bank Ltd. 1937/11/15 capital of Nepal 3804 2 Rastriya Banijya Bank Ltd. 1966/01/23 capital of Nepal 3853 3 Agriculture Development Bank Ltd. 1968/01/02 Kathmandu 94375 4 Nabil Bank Ltd. 1984/07/16 Kathmandu 20298 5 Nepal investing Bank Ltd. 1986/02/27 Kathmandu 24091 6 Standard Chartered Bank Nepal Ltd. 1987/01/30 Kathmandu 16102 7 Himalayan Bank Ltd. 1993/01/18 Kathmandu 20000 8 Nepal SBI Bank Ltd. 1993/07/07 Kathmandu 18639 9 Nepal Bangladesh Bank Ltd. 1994/06/05 Kathmandu 20103 10 Everest Bank Ltd. 1994/10/18 Kathmandu 11196 11 Bank of Kathmandu Ltd. 1995/03/12 Kathmandu 13595 12 Nepal Credit and Commerce Bank Ltd. 1996/10/14 Siddharthanagar, Rupandehi 13997 13 Lumbini Bank Lt d. 1998/07/17 Narayangadh,Chitawan 13000 14 Nepal Industrial Commercial Bank Ltd. 1998/07/21 Biaratnagar,Morang 13116 15 Machhapuchhre Bank Ltd. 2000/10/03 Pokhara, Kaski 16272 16 Kumari Bank Ltd. 2001/04/03 Kathmandu 14850 17 Laxmi Bank Ltd. 2002/04/03 Birgunj, Parsa 16140 18 Siddhartha Bank Ltd. 2002/12/24 Kathmandu 15610 19 Global Bank Ltd. 2007/01/02 Birgunj, Parsa 15000 20 Citizens Bank International Ltd. 2007/06/21 Kathmandu 19223 21 rosiness Commercial Bank Ltd 2007/09/24 Kathmandu 22457 22 Sunrise Bank Ltd. 2007/10/12 Kathmandu 18554 23 Bank of Asia Nepal Ltd. 2007/10/12 Kathmandu 15175 24 DCBL Bank Ltd. 2008/05/25 Kamaladi, Kathmandu 19209 25 NMB Bank Ltd. 2008/06/05 Babarmahal, Kathmandu 16517 26 Kist Bank Ltd. 2009/05/07 Anamnagar, Kathmandu 20000 27 Janata Bank Nepal Ltd. 2010/04/05 impudent Baneshwor, Kathmandu 14000 28 Mega Bank Nepal Ltd. 2010/07/23 Kantipath, Kathmandu 16310 29 Commerz dedicate Bank Nepal Ltd. 2010/09/20 Kamaladi, Kathmandu 14000 3 0 Civil Bank ltd. 2010/10/24 Kathmandu 12000 31 Century commercial Bank Ltd. 2011/01/23 Kathmandu 10800 Source www. nrb. org. np 2. 5 Present Scenario of Banking Sector in Nepal on that point is tremendous growth in the number of financial institution in Nepal in the last two decades. At the commencement exercise of 1980s when financial sector was not liberalized, there were only few commercial banks and development banks performing baking activities in Nepal.thither were few micro-credit development banks, finance companies, co-operatives and NGOs with limited banking transactions. After the liberalization of the financial sector, there has been a hallmark progress both in terms of the number of financial institutions and beneficiaries of financial function. Nowadays, there are 29 commercial banks operating in Nepal. On the other chip in, a lot of financial cooperatives are also operating. With the increasing number of commercial banks, competition among themselves has also construct more complex. In todays dynamic environment, the commercial banks are assay to introduce nd establish themselves otherwise from other banks by providing special service and dragive schemes to its customers. Besides commercial banks, development banks are also improving their surgical process in Nepalese banking industry and they also play an important fibre in the growth of countrys economic position. CHAPTER -THREE INTRODUCTION TO PCBL 3. 1 Background indigenous Commercial Bank Ltd. was incorporated in September 2007 as the 21st commercial bank in Nepal. We are a Category A Financial founding registered under the Banks and Financial Institutions Act of Nepal.It has been established by big(p) business effect and professionals from change areas with a prime objective of providing Banking work to Everyone in the country where still large number of population are deprive of Banking values. The Bank has in join 389 promoters holding 70% shares of the Bank. primi tive Commercial Business Ltd has been established by prominent business personal and professional from modify areas with a prime objective of providing Banking service to everyone in the country where still large number of population are deprived of Banking work.Grand opening was make by healthy finance Minister Dr. Ram Sharan Mahat on 28th September 2007. Its Head bureau (HO) is situated at tonic Road, Bira Complex, and Kathmandu. The bank has established itself as an emerging worker in financial sector with decoct in customer service obedientness keep abreasting excellent relationship with valued customers. It is counted among the top 10 commercial banks in Nepal by independent raters and publications in the country. The Banks shares are listed and actively traded in the Nepal tenor Exchange (NEPSE).With the concept of Banking service to everyone, PCBL has entered into banking business as the 21st Commercial Bank in the country. The bank has 24 branches and has introdu ced its first automated teller facility at Bira complex, New Road (HO) to give 24 hours 365 days banking services to their valve customers. Top exporters and Importers of the country stimulate established banking relationship with the bank with a substantial volume of foreign business which has substance the banks popularity in the international trade front.With the concept of Banking service to everyone, PCBL has entered into banking business as the 21st Commercial Bank in the country. The bank has 24 branches and has introduced its first aura facility at Bira complex, New Road (HO) to give 24 hours 365 days banking services to their valve customers. Top exporters and Importers of the country have established banking relationship with the bank with a substantial volume of foreign business which has substance the banks popularity in the international trade front. 3. 2 MISSION/PURPOSE/OBJECTIVES/GOAL OF THE COMPANYOver the noncurrent 4 years, PCBL have been able to acquire a larg e customers base change to capture the market. This has been possible via continuous effort over the years to provide the facilities and best to the customers. The bank ordain endeavor to establish itself as technology savvy and customer friendly and try to halt good relationship with its customers. PCBL gives the progressive approach that edge over any other banks when it comes to introducing modern banking products and services into the banking sector. The following are the objectives that PCBL has- * To ply to all customers requirements. progression of national economy, society individual enhancing the market share. * Mobilizing capital in important areas. * underwrite everyone with positive attitude towards customers needs and strong mutual relationship. * Providing international quality banking services to the corporate. * Providing complete financial solutions to customer and assure growth opportunities to employers. * To provide/ quality services and competitive pran cing localize. * To collect spread throughout Nepal and channelize it into different productive development project. * Aims at rendering banking services to various sectors likes SMEs etc . 3 Capital Structure Prime Commercial Bank has been established by prominent business personnel and professionals from diversified areas with a prime objective of providing Banking Service to Everyone in the country where still large number of population are deprived of Banking Service. The bank leave alone endeavor to establish itself as technology savvy and customer friendly and try to maintain good relationship with its customers. The bank has been established with following capital. Authorized capital NPR 300 crores Issued capital NPR 150 crores Paid up capital NPR 116. 37 crores Paid up capital includes calls in advances of Rs 116. 37 crores. 3. 4 returns, bestow and Services of PCBL 3. 4. 1 normal Saving minimal equalizer NPR 500. 00 come to calculate 6. 00% on Daily ease sak i beak quarterly merchandise Features * On pauperization logical argument * turn debit entry loosen * dislodge stoppage countersign * forgive SMS/ net Banking * relinquish ABBS initiation * innumerable breakup/ fixate * 3. 4. 2 Prime silver redeeming(a) Minimum chemical equilibrium NPR 1000. 00 reside site 6. 00% on Daily remainder veneration observation Quarterly Product Features * On drive argumentation Free debit placard * Free check-out procedure curb * Free SMS/ lucre Banking * Free ABBS eagerness * Unlimited coitus interruptus/ cleave 3. 4. 3 Prime corporate staff obstetrical address Minimum relief NPR 0. 00 pursuit set 8. 00% on Daily agreement Interest Posting Quarterly Product Features * On Demand relation * Free calculate Card * Free Cheque adjudge * Free SMS/ lucre Banking * Free ABBS rapidity * Unlimited Withdrawal/ place 3. 4. 4 Prime Shareholders Saving Minimum Balance NPR 0. 00 Interest direct 8. 00% on Daily Balance Interes t Posting Quarterly Product Features On Demand Statement * Free calculate Card * Free Cheque Book * Free SMS/Internet Banking * Free ABBS Facility * Unlimited Withdrawal/ stick around 3. 4. 5Public Saving This product is gettable in each branch Minimum Balance NPR 100. 00 Interest localise 6. 00% on Daily Balance Interest Posting Quarterly Product Features * On Demand Statement * Debit Card load NPR 100. 00 * Free Cheque Book * SMS/Internet Banking charge NPR 50. 00 * Free ABBS Facility * Unlimited Withdrawal/ Deposit 3. 4. 6 Siddhi Ganesh Saving Account This Product is only purchasable on Sorakhutte Branch.Minimum Balance NPR 500. 00 Interest treasure 6. 00% on Daily Balance Interest Posting Quarterly Product Features * On Demand Statement * Free Debit Card * Free Cheque Book * Free SMS/Internet Banking * Free ABBS Facility * Unlimited Withdrawal/ Deposit 3. 4. 7 authoritative Deposit Minimum Balance NPR 5,000. 00 Product Features * On Demand Statement * Free Debit Card * F ree Cheque Book * Free SMS/Internet Banking * Free ABBS Facility * Unlimited Withdrawal/ Deposit bring up- period A/c cost NPR 1000. 00 for deluxe purpose. 3. 4. 8 obdurate Deposit 3 Months Interest Rate 8. 0% on Daily Balance Interest Posting Quarterly 4 Months Interest Rate 9. 50% on Daily Balance Interest Posting Quarterly 6 Months Interest Rate 10. 50% on Daily Balance Interest Posting Quarterly in a higher place 6 Month-below 1 year Interest Rate 11. 00% on Daily Balance Interest Posting Quarterly 1 year and above Interest Rate 11. 50% on Daily Balance Interest Posting Quarterly Note- In fixed deposit interest rate leave behind be transportable by looking time period and Amount to be deposit. 3. 4. 9 pillowcases of loan Deprived Sector(Institutional) * Deprived Sector(Retail) * Over drawing off * blending Capital loanword * Demand Loan * circumstance Loan * Export Credit * apply Purchases Loan Commercial Vehicles * Hire Purchases Loan Private Vehicles * Loan Against Fixed Deposits held with our bank * Loan Against Fixed Deposits held with our bank * Trust Receipt 90 days * mortgage Loan * Loan Against Government Bonds * Loan Against Shares * Loan Against Gold Silver * skipper Loan * Equipment Loan * Education Loan * SME Loan * Home Loan 3. 4. 10. fit out conduct * maneuver coin from your tarradiddle to an reputation across the globe.The Wire Transfer (SWIFT message) is a highly secure and economical method of fund transfer. We have arrangements with major banks to send SWIFT messages which ensure secure and safe remittance to any place of your choice. 3. 4. 11. Foreign currentness Demand delineate * make believe a demand draft in a foreign currency. * We provide you the facility to avail a Demand Draft in the following foreign currencies Indian Rupee, US Dollar, and Pound Sterling. You can send the Demand Draft to the beneficiary, who receives payment from drawee bank on presenting the draft. 3. 4. 12. Travelers Cheque Travelers t abs are widely accepted instrument for liaisonamajig and safety instead of change. We issue / encash travelers hindrance. 3. 4. 13. westbound Union Money Transfer /IME /Money Gram * Customers can receive payments sent via Western Union Money Transfer/IME/Money Gram from our branches. 3. 4. 14. SCT Debit Card Card Services * SCT Debit Card (SCT net income) * 870 automated tellers Network allover the Nepal. * 1500 Plus POS Terminals Network allover the Nepal. * 4000 ATMs Network of Punjab National Bank allover the India. Transaction Limit Nepal (Withdrawal Limit) level best per transaction NPR 16,000. 00 Minimum per transaction NPR 500. 0 level best for a day NPR 40,000. 00 India (Withdrawal Limit) maximum per transaction INR 10,000. 00 Minimum per transaction INR 100. 00 Maximum for a day INR 10,000. 00 aims ATM Card Issuance Charge Free New ATM Card Issuance forPublic Deposit Account Charge NPR 100. 00 Yearly restore Charge NPR 200. 00 ATM Reissue Charge (For Lost, Expi red & Damaged) NPR 200. 00 bills Withdrawal from Prime Bank ATM (Fee) Free Balance interrogative sentence from Prime Bank ATM (Fee) Free POS Transactions (Fee) Free Cash Withdrawal from SCT Network other thanPrime Bank ATM (Fee) NPR 25. 0 Balance interrogatory from SCT Network other than Prime Bank ATM (Fee) NPR 3. 00 3. 4. 15. 365 Banking Branches Holiday Counter New road 200 PM to 600 PM Service Provides during Counter * Deposit * Withdrawal * ABBS Facility * Cheque assembly * Foreign Currency Exchange * Travelers Cheque * Issuance of Indian/Foreign Currency Draft 3. 4. 16. SMS Banking Track your bet expand anytime from anywhere Our SMS Banking lets you keep track of your story even while you are on the move. Register for the service by pickax a enrollment form at our bank.After registration send SMS to 6262 with the recognizeword for your query. Receive a reply message on your supple with your required info. SMS Services Request fictional character Query Message Bal ance doubt BE pass away 5 transactions in the answer for ST Note Type BE/ST in message case and send to 6262 3. 4. 17. E-Banking Services * Balance doubt * Account Statement * Interest Statement * Tax Statement 3. 4. 18. Safe Deposit Locker * Storing valuables at home becomes a security issue. * We offer safe, trustworthy lacuna to store your valuables, documents and other things dear to you. 3. 4. 19.Locker Services * Deposit NPR 10,000. 00 to NPR 50,000. 00 * Annual fee from NPR 2000. 00 to NPR 10,000. 00 for various size 3. 4. 20. Letter of Credit * To establish Import Letters of Credit, sight as well as usance. * For you to be able to import required goods or purchase goods locally. 3. 4. 21. Bank Guarantees * We issue various bank guarantees to meet your different requirements for various purposes like bidding for tenders, issuing operation bonds, advance payment guarantees and custom guarantees. * We can also issue local guarantees against counter guarantees of congen ial foreign banks.Banking Hour Sunday Friday 1000AM 300PM Evening Counter * 300PM 700PM *Available only at specific branches 3. 5. ORGANIZATIONAL STRATEGIES The main focus of the bank is quality service. In order to be the leading provider of the banking products and services, via new technology distribution modern channel service a target stem of corporate and general customers. Some of the strategies of the PCBL are as following- * To develop a customer oriented service culture with special emphasis on customer care and convenience. * To increase PCBLs market share by following a disciplined growth strategy. To develop innovative products and services that draw in PCBLs targeted customers and market segments. * To maintain a high quality asset portfolio to achieve strong and sustainable returns and to continuously build shareholders value. * To explore new avenues for growth and profitability. * To serving the clients needs in effect and proactively. * To focus on a vindic ated list of high priority clients. * To put up strong customer relationships. These are the strategies of PCBL that has helped the bank to stand as one of the most winnerful commercial bank in Nepal as PCBL is connected to serving the customers.They are dedicated to improving customer care and to take a leading role as to integrate banking sector. PCBL seek to attract the best people and to be a leader in ful adopting their missions. 3. 6 means value and Ethical principles Integrity and Business Ethics Commitment to integrity and business ethics is our fundamental principle to do the business. Teamwork We believe that essence of success is group work and thus achievement of VMO is possible only when every member of police squad contributes to their ability. Most importantly we consider all our business partners (clients) as a part of the team with whom we share our ideas/skills, learn rom each other and take the business relations to the greater heights so as to be mutually beneficial which will ultimately lead to the successful relationship. Respect and Humility We understand that respect and humility are the refer factors to act and drive every individual towards the organisational goals. We honor the culture, language, ethnicity, social values and entrepreneurial spirit of every individual across the boundaries and draw strength from equal opportunity and diversity thereby enabling the growth of all the stakeholders.Professionalism Everything we do, we do with the highest standards of professionalism. Research and Development with focus on business partners (clients/customers) is the discover to pursue innovation, deployment of imagination and quality functions/characteristics and translate new ideas into reality consistently whereby we can delight the customer/clients by delivering the products/services with outstanding quality so that our relationships with our clients will remain forever.Good Governance We are committed to ensure the transpare ncy and internal control systems through clear-cut policy guidelines/manuals, procedures, central banks rules regulations for our own satisfaction and to satisfy the regulators thereby ensuring the Corporate Good Governance. Loyalty We maintain the highest level of loyalty towards all stakeholders, curiously the business partners (customers/clients) and promise to walk on base the business partners at difficult times/situations.We will strive to prove that Bankers are all weather friends as against the handed-down concept of Fair weather friends by maintaining the Business loyalty at all times. 3. 7. ORGANIZATIONAL STRUCTURE Table 2 List of climb on of managing director jury of conductors NAME OF THE DIRECTOR DESIGNATION EXPERIENCES Mr. Narendra Bajracharya hot seat * Past professorship Hotel Association of Nepal. * sleep together in the Banking sector for past 30 years. Mr. Uttam Narayan Shrestha Director * 32 years of puzzle in Agricultural Development Bank. * oecumen ic Manager in NIDC Capital foodstuff for 2 years. General Manager bungalow and Handicraft Industry for 1 Year. Mr. Rajendra dassie Shrestha Director * 30 years of experience in industry and trading house. Mr. Shyam Bahadur Shrestha Director * 4 years of experience in insurance companies * 20 years of experience in Pharmaceutical Industry Mr. Uday Mohan Shrestha Director * 2 years of experience in Banking Sector * 25 years of experience in Hotel Industry Mr. Umesh Shrestha Director * President for PABSON for 6 years * 30 years of experience in educational institutions. CHAPTER FOURANALYSIS OF ACTIVITES do AND PROBLEM SOLVED 4. 1 customer SERVICE DESK (CSD) Customer serviceis the provision ofservicetocustomersbefore, during and after a purchase. It is a function of how well an organization is able to constantly and consistently exceed the needs of the customer and the department in any organization that deals with the queries and complains of the customer at first is known as customer service department. For any organization it is the very place which makes an early impression to the clients. It is the place where customers make the first contact with the clients.The image and the temper of bank depend upon effective cognitive process of this department. It is the first place where the customers first get the service. It is very important to know that a highly squelched customer corset loyal longer, buys more as the organization introduces new product, pays little attention to competing brands and is less sensitive to price. It would then(prenominal) not be inappropriate to say that this department is the account to success of any organization This department is involved in various activities from opening an count on to its cloture, providing narration statement as per ustomer demand. The basic functions of this department are customer counseling, history operations and distribution activities etc Customer counseling is most important function s of customer service department. The competency of the customer service department or an organization is the solution of the quality of the customer counseling that it provides. There are various kinds of products and services ready(prenominal) in this organization. This department is also trustworthy for providing detail information regarding these different products and services. 4. 2.Major Activities through on CSD (Business Desk) 4. 2. 1 Dealing with the customer It includes attending, solving queries and assisting customer to accept out the different types of posting opening form such as saving, current and fixed deposit account redressly and also managed all the necessary documents related to his/ her recognition form. Similarly client information was entered in record of ledger as well as in computer system. various queries of clients are answered. All required information are provided very politely and sincerely. Work get ine by dealing with customer helped them t o fill cash deposit voucher * helped them to fill Account opening and closing form * helped them to use ATM * replied their queries regarding various product * gave direction to their required department 4. 2. 2 Account opening Customers who want to open new accounts are asked to fill in the form. They need to bring two passport size photographs. If they have a supplement or a nominee, then they have to bring the nominees passport size photo and citizenship as well. There are basically two types of accounts a) Saving AccountThe different deposit schemes under the saving account can be listed above in chapter three. b) Current Account Basically, this account is opened by sole-proprietorship, partnership firms, and corporations. The current account held in the name of firm is called current corporate account. The account holder has to maintain rupees five thousands as its stripped-down counterbalance. Current account provides no interest on the sum deposited. However, firms can tra nsfer the current account into call account in multiple of 10000 at the end of the day. Which provides interest on daily balance?Interest rates are negotiable on the basis of deposits. Current account can be opened for gold loan purpose also with minimum balance of NPR 1000. Account opening form is same for all type of product in PCBL but it should be maintain which type of account is going to opened in account opening form. Documentations The bank should maintain proper documentation to know about the customer in person and to a avoid account opening in the name of artificial person, companies, institutions etc. for all customers a proper application, identification document, photograph, prototype of spot are compulsory.Different documents are required for different companies and organizations. The different documents required for the individuals, companies and organizations are as follows For an individual * Citizenship certificate or passport or driving evidence. * two passp ort size photographs. * Photo of nominee (if there is a nominee) * Citizenship certificate or passport or driving license (if there is a nominee) For a sole proprietorship firm * Firm registration certificate * Income assess registration certificate (PAN/VAT) * Citizenship certificate of the proprietor. Authority letter (case of third party operation) * Declaration of sole proprietorship. For a partnership firm * compact firm registration certificate. * Income tax registration certificate. * Partnership deed. * Resolution of partners. * Citizenship of partners. * sensitive for account operation. For a private or public limited company * Company registration certificate. * Income tax registration certificate. * Identification documents. * Memorandum of linkup * Articles of association * Board resolution * Minute for account operation. For a trust companionship or social organization alteration certificate. * Trust deed. * Constitution and By laws * Board resolution Identificati on documents The company or individual is given an account number by selection in information provided on the form victimisation the computer system. PBL uses the software Pumori for its banking ascertained. The form is sorted out and further worked on. The form is divided into tetrad parts account opening form, debit card application form, cheque request form and SMS banking form. The account opening part is used to feed information in the system of the bank regarding the account, its type and enlarge of its holder.Every application form is checked, scanned and authorize by the operations incharge. After the applause of the operations incharge the forms are consignd accordingly. Some customers may also want to close account. While closing account, it is necessary to get the skin senses on the account closing form by pertain bank personnel and the account holder. The account holder should return all the unused cheque leaves and should pay a certain charge as account closure fee as per banks system. 4. 2. 3 Closing of Account Procedure * Ask the customer to fill up the form for closing the account * Verify the signature Get approval from the CSD in charge. * Deduct the necessary assessable amount and service charge from the balance * Calculate the net balance and ask the customer to draw the cheque of net balance and present it at the cash counter to issue cash * Get approval from all the department heads and file the document in account close section. Documents required while closing an account Personal Account (saving) * Remaining cheque book * Debit card * spot of the account holder in the account closing form Joint account * Remaining cheque book * ATM card contact of all the members in account closing form sole Proprietorship Account (other than Saving/ bonus Account) * Remaining cheque book * ATM card * Stamp of the company in the account closing form Account closure charges * Rs. 750 for account closed, below half dozen month from opened d ate. * Rs. 250 for account closed, after six month from opened date. 4. 2. 4 Cheque Book Issue apply book is issued at free incase the account holder lost the old request slip attached by the bank in previous cheque book. in such case RS 200 is charged. Procedure The customer is asked to fill the white slip or new cheque book request slip of their old cheque book ( if they had used cheque book before) * Account no is inserted on cheque inventory of computer system * Signature of Account holder is matched of slip and system. * Starting no and ending no of cheque book is inserted and posted * Cheque book record is kept on respective file and customer is asked to sign on it * The lost cheque of the concerned account is blocked in cheque inventory of pumari plus system. 4. 2. 5 On Demand statementSometimes the customer demand for the statement of the transactions. Issuing the statement means good-looking the whole transaction history of the account from the date as asked by the custom er up to previous day it is requested. No fee is charged. and statmend is only given to the account holder or the agents if any mentioned. exhibit * Enter date from and up to statement is requested * Print the statement * make the record in register * Signature is verified and handover to the customer. 4. 2. 6 Balance Enquiry Is provided upon the request of the customer and is provided only to the account holder. 4. 2. ATM Card Distribution Debit card distribution process * When the card is received from the head office they are checked and recorded. * After which the account holder are informed about their card arrival via telephone. * Upon the arrival of the customer they are asked for their names and ac no if not then checked in the information from pumori and record the ATM in delivery register. * and then customer asked to sign on register. * Signature is verified. * At the day end, after 4 oclock all card holders account no. , ATM no. , are arranged in a table form in comput er and mailed to card centre for aking card active. 4. 2. 8 Other activities done * Explain services * Answer general questions * Refers to person who can help them with their problems * filling the documents * printing * fax sending * assisting other departments personnal with their work Signature see Scanning of the signature is to be done and approved by Department head on the same day of account opening. When a customer comes to get new cheque book or ATM card or get statement the signature of the customer should be verified to the scanned signature in the account opening form.Balance of security measure Issuance (BOC) BOC is written in the name of account holder by the Bank. It is issued as per request of the customer. On the issuance of BOC IDBL charges Rs 200. BOC is unremarkably issued inequivalent of US dollar, euro dollar or pound. Customers applying for indorse for going abroad usually require BOC. Cheque Destroying Cheque destroying is not a frequent activity of CSD but it is a very crucial activity and it is considered highly sensitive. It is performed even there is certain mistakes in cheque printing.The cheque in series(p) number must be same in the system (Pumori) and in the physical cheque. So, when the serial numbers do not match. The cheques are done for(p) in the system and void is written in the physical cheque. The destroyed cheques are kept in the jump as the cheque is equivalent to cash and likely to be misused if not destroyed and stored safely. Providing general information about the services provided People come to bank for the different purposes and may not be clear about what they should do neighboring or whom they should contact to get their job done.In such case, CSD is responsible for providing true and immaculate information. People may inquire different things over telephone as well. CSD provides the correct information inquired by the customers. CHAPTER FIVE closure AND LESSON LEARNT 5. 1. Conclusion The intern cho oses Prime Commercial Bank Ltd. for my internship. The intern felt it will provide with the practical exposure in the field. During interns internship period the staffs of PCBL were very cooperative and guided me all the way till the end of my internship period i. e. two months.All the knowledge gained in this whole period will surely be handy for my career in the field of banking sector. The theoretical knowledge that gained in interns college is backed up with this internship program due to its practical nature. Furthermore, to learn new lesson which were not covered in classes. It was exciting to see the real professional environment of the office. There were many departments each specializing in its own field. Intern was very comfortable they provided intern with their superior staff as interns instructor Mr.Geha Ranjan Joshi (BM) and respected staff took intern to many departments to help intern gain good knowledge about the real time scenario of an agency. PCBL has its polic y, transaction to attract its customers with many special provisions of the deposit system, the loans advances and it has opened most of its branches in the business area. Staffs of PCBL are prompt and they are well qualified and trained and also the bank has provided the internship program as well with opportunity for employment. PCBL has possibility of earning more profit and state of grace in the future as its financial statement growth rate is positive.Customer Service Department is the main interactive part of the bank, front desk service where first customer interacts and tries to deal with their particular tasks. The first hand service is provided from this section. Almost all the nonaged detail of the bank related issue can be handling through this section. Therefore, front desk is encouraging customers to come PCBL for the services like remittance and other. According to the mint done during my internship period shows that customers are satisfied with the behavior sho wn towards them.And major reason for using PCBL by customers also found to be customer relationship. 5. 2. Lessons Learnt 1) The most important thing that I have learned during whitethorn internship period is the value of time. Time is constantly a determining thing. Timing of work is the key for the success. During my internship period I have seen employee just say I will do it later and they forget to do that work. After some time senor give ring and said that why dont you guys do that? What are you doing? After that they seem to be mentally weak. That reflects they seem to be mentally weak.That reflect on their work and finally on their performance appraisal. 2) Clear division of work is key for success of any organization. During my internship I have found LXBL Maharjung branch lack that. The employee of CSD are quite confused with their responsibility. The senior of them from cash department assign lots of work to the employees of CSD which are under their responsibility of ca sh department . they are junior and they have to follow orders They star to do that work and lots their work are on pending. These after some problem on point 1 starts. ) Leader and the leadership quality of a leader is another(prenominal) important thing for the smooth function of organization. It also reflects on the effectiveness and efficiency of the work. 4) Flexibility is also key service for the customer satisfaction. Lots of time costumer cant get service because they dont have exact document the organization demands. If a customer has a documentation document that there is right and if they have the required document, but they forget to bring. Then the organization should be able to provide the service to the costumers. ) CSD and the teller is the main place, where the costumers visit the most. How the employee on CSD and teller because to costumer, the reception of the costumers about the bank is made that way. 6) The interpersonal relation required, the employee is also one of the important factors for the success of organization. 7) The mental attitude of employee is also an important factor. Every employee should also understand that we are all human beings. We all have feelings. We all have emotion. We have see of our world so the leader doesnt have to guess that he is the senior and whatever I said they have to follow it.And junior doesnt have to think I am tae junior and they dont listen to me. 8) Eagerness toward the work and toward the progress leads towards the development of employee as well as the high level performance an organization. 9) Human resource management is the main key of success for an organization. We can do whatever change to the infrastructure and the technology and other thing. Unless and until your employees are not motivated as manager you cant do anything. 10) Last but not the least, the organization structure, culture and most importantly the employees are the key success of an organization.